Repair Process

May 3, 2016
Lebanon bodyshop

What to expect from Ed Morse Lebanon Collision Center

Your car is in great hands with us. Our repair technicians and staff members regularly attend continuing education classes, learning and successfully passing tests based on new and changing automotive technology. We are very proud of our high CSI scores and reviews describing the quality product and customer service that we deliver back to our customers.

Our collision repair shop is fully equipped with the necessary tools and equipment to ensure your vehicle is back to pre-accident specification before leaving our hands. We offer a guarantee on our workmanship, and parts are warranted by the appropriate supplier (Parts warranties may vary). The paint department is equipped with 1 downdraft paint booth. We use only high-quality products along with computerized color matching technology to produce the original factory finish. We work directly with glass suppliers for glass replacement. We offer rental car assistance, courtesy shuttles and can arrange towing services in order to handle all aspects and needs for our customers during the repair process.

Choose us not only for our quality work but because we make the process easy for you. Give us a call today.

If you’ve had an accident and need repairs on your vehicle, here’s what to expect from the Ed Morse Lebanon Collision Center.

Have your vehicle towed to the Ed Morse Lebanon Collision Center, or drive it here if it is in a safe condition. We are located at 735 Maple Lane, Lebanon, MO 65536. We have a night drop area if you need to drop off your vehicle after hours. Please call us if you need towing assistance. We will then contact your insurance company to advise them that you would like to have your vehicle repaired at Ed Morse Lebanon Collision Center and coordinate the repair process with them. Any and all insurance company paperwork and procedures will be reviewed and explained to you throughout the repair process.

Once your estimate has been written and the collision center has received approval, the parts are ordered and a repair time is scheduled for your repair. You will also be provided with an estimated completion date.

The collision estimator will provide you with a copy of your estimate and inform you of your financial responsibility. We can assist with procuring a rental vehicle for you, respecting your coverage limits if covered by your insurance. We can also provide courtesy transportation from the dealership, and will also pick you up when your repairs are completed.

While your vehicle is being repaired, your collision estimator will provide you with timely updates.

Once your vehicle is completed, your collision estimator will contact you to schedule a pick-up time as well as reviewing any financial obligations due upon delivery of your vehicle.

Ed Morse Lebanon Collision Center guarantees all workmanship for as long as you own or lease your vehicle.


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